1. Internal Complaint-Handling System (EU Digital Services Act)
In compliance with Articles 20 and 21 of the EU Digital Services Act (Regulation (EU) 2022/2065 - DSA), CryptoReview maintains an internal complaint-handling system that enables both individual reviewers and verified platform representatives to contest content moderation decisions in an objective, timely, and non-discriminatory manner.
2. Who May Lodge an Appeal?
- Reviewers: Individuals whose submitted reviews were flagged, quarantined, or rejected by automated anti-spam filters.
- Reviewed Companies: Authorized corporate officers, legal counsel, or compliance representatives of platforms reviewed on CryptoReview who believe a published review contains demonstrably false factual assertions, defamation, or competitor fraud.
- Third Parties: Individuals claiming intellectual property infringement, personal data leakage (doxxing), or harassment.
3. Valid Grounds for Appeal
Appeals are evaluated strictly on factual and evidentiary grounds:
Reviewer Appeals (Legitimate Submissions)
- False-positive trigger on technical blockchain strings (e.g., smart contract hex misinterpreted as phone number or link).
- Accidental email verification timeout or token delivery issue.
- Submission of supplementary proof (TXID, screenshot) to restore a flagged review.
Company Appeals (Disputed User Reviews)
- Demonstrable proof that the transaction or account ID cited belongs to a third-party clone/phishing website rather than the official domain.
- Certified regulatory documentation disproving false allegations of missing licenses.
- Documented evidence of a coordinated smear campaign or employee extortion.
Inadmissible Ground: Mere dissatisfaction with a customer's genuine critical opinion, poor rating, or negative experience with high trading fees is NOT grounds for review removal.
4. Structured Investigation Timelines (DSA Article 20)
- Receipt & Acknowledgment: Formal appeals submitted to appeals@cryptoreview.us are assigned a unique case tracking ID and acknowledged within 48 business hours.
- Evidentiary Review: A senior editorial panel independent of the initial moderation action examines the disputed content and supporting documents.
- Reviewer Response Period: If a company challenges an alleged transaction, the original reviewer is notified and granted 7 calendar days to corroborate their interaction anonymously.
- Binding Determination: A formal written decision with detailed factual justification is issued within 14 business days of appeal submission.
5. Out-of-Court Dispute Settlement (DSA Article 21)
In accordance with Article 21 of the DSA, recipients of services in the European Union are entitled to select any certified out-of-court dispute settlement body to resolve disputes relating to decisions taken within our internal complaint-handling system.
6. How to Submit an Appeal
To submit an appeal, deliver your case docket to:
Dedicated Appeals Desk: appeals@cryptoreview.us
Required Information: Review URL/ID, Platform Name, Detailed Statement of Grounds, and Certified Supporting Documentation.